Refund & Returns Policy

At Scrubs & Paws, every item is made especially for you. Because of this, we’re unable to accept returns or exchanges for change of mind or incorrect sizing — so please double-check size guides and order details before checkout.

🐾 Returns

We do not accept returns or exchanges for:

• Change of mind

• Incorrect size ordered

• Incorrect colour selected

• Incorrect address entered at checkout

We appreciate your understanding — this helps us keep our small business running smoothly.

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💛 60-Day Refund Guarantee

Your happiness matters to us.

If your order arrives damaged, faulty, incorrect, or doesn’t arrive at all, we offer refunds within 60 days of delivery.

Simply email us at:
📧 hello@scrubsandpaws.co.uk

Please include:

• Your order number

• A clear photo of the issue (if applicable)

Once approved, your refund will be processed back to your original payment method.

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Need Help?

If something isn’t right, please reach out — we’re always happy to help and will do our best to make it right.

Thank you for supporting Scrubs & Paws 🐶🐱